When the player fails to meet certain conditions in a level, Kimmy will say, "You'll get it next time!" (This message is not shown when the player quits the level by pressing the quit button, as it only shows the message "You pressed the quit button."), and asks the player to try again (if the "Try again" button is pressed when the player has no more lives, the "No more lives" window will pop up instead) or just press the X button to go back to the map screen. The level failed screen will also tell the reason why the player fails a level, like in the picture in the gallery in which a player fails the level because he/she didn't collect all bears within the given moves. Also, when you fail the level, your life will decrease by one.
- There are currently three possible ways to fail a level.
- Pressing the quit button. It always happens even when players don't perform any moves.
- Running out of moves when you have not completed the level objective.
- Having no more possible switches on the board (only happens when it cannot shuffle because of not enough candies on the board and there are no more moves to match). However, the message will say "There are no more possible switches" and the player has no option to continue the level. This message is removed and the level failed screen appears directly since 2nd March 2018.
- The background of this element on mobile devices was changed after the release of the Loch Nom episode.
- The "Retry" button was changed after the release of the Loch Nom episode.
- It was changed again after the release of the Party Shore episode.
- On February 7th, 2018, the "Out of moves" has been redesigned:
- When you press the quit button, "are you sure?" is displayed with icons below and "[Complete this level to keep your progress] play on" and "[Give up and discard your progress] give up"
- When you are out of moves, "out of moves" is displayed with icons below and "[Complete this level to keep your progress] play on (10 gold bars)" and "[Give up and discard your progress] give up".
- When you click "give up" for the two last processes, icons tremor and "[Are you sure want to give up?] Confirm"
- On March 2nd, 2018, the level failed design has been redesigned:
- When you press the quit button, "Are you sure?" is displayed at the top and in the center, "Complete this level to keep your progress" and "play on" button below are displayed.
- When you click on the X button, icons tremor and "Are you sure want to give up?" is displayed. Now "Yes" and "No" are displayed.
- Since July 2018, the heart does not appear in the screen of "level failed".